Bad broker alert: Iris Racant: Fenwick Keats

We lived in one of their buildings from September 2011 for a year. The real estate agent, Iris Racant didn't have a problem collecting a broker's fee but she never bothered to tell us the fact that the apartment was available for only one year. If we knew we wouldn't have taken the apartment and pay the broker's fee. They told us a month before the lease ends that we need to move out. It has been... [more]

We lived in one of their buildings from September 2011 for a year. The real estate agent, Iris Racant didn't have a problem collecting a broker's fee but she never bothered to tell us the fact that the apartment was available for only one year. If we knew we wouldn't have taken the apartment and pay the broker's fee. They told us a month before the lease ends that we need to move out. It has been 6 months since we moved out and the landlord hasn't sent the security deposit yet. We have attempted to contact the Alex Balbona at the management company, Andrews Building Corp. He won't return our calls or respond to our email. We have tried to get answers from the real estate agent, Iris Racant, from Fenwick Keats but she just refers us Alex Balbona, stating that she doesn't have anything to do with security deposit. We have no idea how to find the owner. The building is in a very poor condition. The living room we lived in was infested with ants. They never sent exterminator once. Bathroom is small and gross. Sinks get clogged all the time. Super didn't help much. The basement where the laundry machines and storage area are located is like a dungeon. I went to throw garbage out and some stranger, a hispanic guy, was hiding there and ran off when he saw me startled. Very poorly maintained building. In the summer, it was extremely hot and humid even with the air conditioning. Overall, I loved the location but everything else about this building (management, real estate agent, physical condition). I wouldn't recommend renting from this agent, I wouldn't recommend buying, especially from these people. In my opinion, it's best to avoid this agent and management company as well. We are hoping either the agent or the management will get back to us soon. [less]