Eleven33

While the apartments are quite nice and the facilities are decent, the management of this building have no interest in the welfare of their residents, beyond ensuring that they pay their rent. We had some extenuating circumstances that meant 6 months into the lease my wife was unable to work and therefore we needed to find a replacement for our apartment in order to honor our lease. The management... [more]

While the apartments are quite nice and the facilities are decent, the management of this building have no interest in the welfare of their residents, beyond ensuring that they pay their rent. We had some extenuating circumstances that meant 6 months into the lease my wife was unable to work and therefore we needed to find a replacement for our apartment in order to honor our lease. The management showed no sympathy for our situation and did not follow through on any offers to make this process a bit easier for us, in fact they frequently ignored repeated attempts to contact them and showed up late to pre-arranged meetings, and even didn’t show up to two of them, without offering an apology. Bearing in mind we were one of the first tenants in the building which meant we to put up with all the teething problems, which included our mail not being delivered for 6 weeks, and the management failing to mention this. Having just moved to the US we were left waiting for bank cards, social security numbers and most importantly my wife’s work permit, which delayed her starting her job. We left the building with a significant bill for repairs, which we weren't given the opportunity to correct ourselves, despite offering to, and were ignored by the President himself when we tried to bring the matter to his attention (he had previously offered us a concession on our final month’s rent as they were struggling to fill our apartment). Provided nothing goes wrong, you’ll probably have an ok time here. But they’re a company that will, with no sense of irony, put on a 'Residents Appreciation Morning’ where you get a free bagel on your way to work, but when you come to them with a serious issue, will treat you like an inconvenience. I think they'll struggle to keep this building full with the other new builds going up around it, the halfway house opposite and their mercenary attitude to the people that actually pay the bills. [less]