Terrible Management - DO NOT RENT AT 90W

Here's a review of my horrible experience living at 90 Washington Street. Maybe someone at Douglas Elliman will read this and do something about it. Otherwise, I'm hoping that fellow-minded prospective renters will see this and avoid this terrible building. Maybe my expectations are set too high... I guess you get what you pay for? Terrible Management/Paper Thin Walls - Did nothing after repeated... [more]

Here's a review of my horrible experience living at 90 Washington Street. Maybe someone at Douglas Elliman will read this and do something about it. Otherwise, I'm hoping that fellow-minded prospective renters will see this and avoid this terrible building. Maybe my expectations are set too high... I guess you get what you pay for? Terrible Management/Paper Thin Walls - Did nothing after repeated noise complaints filed. Walls are paper thin. Can hear everything. I know what TV channel my neighbor is watching, and can hear them on the phone unless I turn on music to drown out the noise. It's the worst if you live next door to people who blast their bass at all hours and refuse to turn it down. Inconsiderate residents partying till 4 in the morning some nights, making it impossible to have any peace and quiet. Management ignores all noise complaints. Terrible Security/Poor Safety Standards - My friend was assaulted by another drugged up resident (he was high on something), and management did nothing to help and even tried to cover the whole thing up. They did not even care enough to eject the dangerous young man who assaulted my friend and allowed him to keep living in the building. Management has no clue about how to maintain a safe environment. (What was worse was that they had known about this troubled young man before the incident, didn't act then, and did nothing afterwards) - There are no security cameras in the elevators or roof deck area. - Currently going through renovations, and you can find buckets of paints, ladders, and other fire hazards clogging up the stairs/fire escape. Sometimes the fire doors are left open by the contractors. Going to report on their unsafe conditions to the buildings department - hopefully they'll do something about it. Low-Class Building (not a reflection on all residents, but those of us who have lived here over 5 years have seen more and more shady people moving in recently) - Animal house environment - tasteless irresponsible residents partying in their apartments at all hours. Strong smell of pot on certain floors. Roof deck is filled with drunken kids smoking marijuana, blasting music on their ipod docks, disturbing the peace. - 90W used to pretend they're a luxury building by playing cool downtempo/ambient music, which gives the feeling that you're in a boutique hotel, but lately they've been playing Ne-Yo and other terrible rap songs which are inappropriate for the small population of children living in the building. We're not at the mall - bring back the classy downtempo music, and kill the gangster rap. Management Knows Nothing About Luxury Service - 90W claims to be a luxury doorman building, but there's only a doorman who opens your door for a couple of hours in the morning when you're heading out to work. The guy behind the front desk is nice and smiles, but aside from calling you when you have a food delivery, or managing the keys for your housekeeper, they don't open doors at all. They don't even help you open the door when you're coming home with 10 bags of groceries. Sometimes they do, but I doubt that opening doors is listed in their job description, so they don't really do much. I don't blame the front desk people, they're really nice - I blame management for not setting realistic expectations with residents and their staff. - Valet drama - The last company who handled the packages and dry cleaning was superb, but management raised the rent on them and they had to leave. The new person at the valet is moody, sometimes she's nice, sometimes she's really rude, acting like you're bothering her when you just want a package. They should have a bell at the desk, because sometimes she's in the Valet room, and it's weird to have to peek your head in to get her attention. I pay luxury prices to live in this so-called luxury building, but other than the superb porters (they are fantastic and respond quite quickly when something needs to be fixed, and do an amazing job, and are extremely courteous and friendly), I don't know what I'm really paying for. Can't wait to move out of this place. Not terrible for a starter apartment, but really unacceptable level of service for what they're trying to portray themselves as. 90W - you're not a luxury building. My NYU dorm had better service than you. Shame on you! Management - please get it together. Your building is a disaster!!! [less]